Innovation In The Marine Corps

Ms. Pappas,

Congratulations. You are more responsive and informative than any other website contact I can recall. I appreciate that very much. It’s really nice to have someone like you at the MCA “front door.”

Sincerely, Alfred

Louise,

I just wanted to say thanks so much for making sure the uniform got back
to me in time for my commissioning class's photo. It fits me well and I am so excited for commissioning which takes
place in 17 hours! Thank you again!

Very Respectfully,

You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.

Sgt Richard Colmenarez

I'm so pleased to see all the great merchandise you are stocking and the awesome promotions. Your store was dissappointing a few years ago and I shopped only at Sgt Grit.

Now, I can find what I am looking for with you guys.

Great job!

I received my blouse last Friday and want to thank you for your efforts
in getting things done.  Also, please thank the tailors involved in
making everything right and please give my sincere thanks to those who
made the decision to make the necessary corrections at no charge to me.
 That in itself says a lot about your organization.  The blouse fits
like a glove and actually looks and feels like new.  
Thank you and all the staff who had a hand in correcting a problem and making an old man happy.  Semper Fi
 
Sincerely,

I received my Dress Blues I ordered from The Marine
Shop in the mail today. And I just wanted to write and tell everyone there
that you all did a great job! Everyone from the tailors, to the customer
service reps. I am highly impressed with the quality and tailoring of your
uniforms. I will definitely keep coming back to The Marine Shop in the
future for uniforms!

Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!

Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.

I want to relay my many thanks to everyone at Marine Corps Association and Military Historical Tours for providing me the opportunity to experience such a wonderful trip to Russia. Had I not won this trip through MCA I may have never taken advantage of such fantastic travels. The group, the Russian Tour guide (Oleg Alexandrov) and Charlie Dunn were wonderful companions during the trip. It will be a memory I will cherish all of my remaing days on this earth.

Again, Many thanks and Semper Fidelis!

I received them this morning. Thank you so much for your help! you guys are awesome and you will have my business for any uniform or military need in the future as well as a hearty recommendation via word of mouth to anyone who wonders where they should purchase uniforms from!