U.S. Support In Mali Doesn’t Include Combat

Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.

Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!

Ms. Pappas,

Congratulations. You are more responsive and informative than any other website contact I can recall. I appreciate that very much. It’s really nice to have someone like you at the MCA “front door.”

Sincerely, Alfred

You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.

Sgt Richard Colmenarez

My Name is Sergeant Major Juan. M. Hidalgo, Sergeant Major of the 13th Marine Expeditionary Unit (MEU) out of Camp Pendleton, CA.  Sergeant Major (Ret.) Frank Pulley is one of my mentors and is someone that I have a tremendous amount of respect for. The MCA and SgtMaj Pulley do a phenomenal job in helping us recognize our Marines and Sailors and they continually demonstrate that they are always more than ready to support; anytime...Anyplace! And on behalf of the entire 13th MEU, I thank you very much!

Ma’am,
 

I received the shipment of plaques, books and certificates today for
mail call. It was more exciting to me than candy or magazines! Thank
you very much.
Semper Fi,
 

 

Colonel Ford, I have to pass this on because I'm in shock that I was able to Connect (on the first Ring), Chat and concluded my business with "Sharon" in less than 30 seconds, at the MCA-Office. I was taken by surprise. Why, I'm Not used to anyone answering the phone especially on the first ring. AND...a human being...a lovely lady with a disarming voice, which at first I thought was a recording. WOW! I commend THE MCA  for doing such an outstanding service for its members...make me proud. Just think...I was not asked "if I knew my parties Extension."?
 
Wish I had a Blog...I would spread around how delighted I am. What transpired to me today is Rare, just doesn't happen anymore. See, I'm so impressed I'm blitzing you here.
 
S/F

I received my Dress Blues I ordered from The Marine
Shop in the mail today. And I just wanted to write and tell everyone there
that you all did a great job! Everyone from the tailors, to the customer
service reps. I am highly impressed with the quality and tailoring of your
uniforms. I will definitely keep coming back to The Marine Shop in the
future for uniforms!

It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley.  As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation.  The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.