- Customer Care
Won’t Stop, Won’t Quit
Valerie Krygier knows firsthand that perseverance makes for the sweetest of successes.
Krygier first arrived at Officer Candidate School in 2009 but broke her leg in week eight. The following year during her second cycle, she suffered from a Traumatic Brain Injury. This past fall was her third and final chance to complete OCS and become a Marine.
As she tried on her dress uniform for the first time at The MARINE Shop the day before OCS graduation, she knew she was right where she was meant to be.
“I just feel right,” Valerie said. “I feel like I’m in the right place and this is what I’m supposed to be doing. I feel like I’m at home.”
Photo caption: Valerie Krygier looks for the
first time at her own sword she will wear
during her commissioning ceremony.
Krygier’s family attended OCS Family Day on Dec. 13 at Marine Corps Base Quantico and watched her be fitted for her uniforms. Valerie commissioned the following day at the National Museum of the Marine Corps just off base.
“You see the colors go on and you’re just very proud of her for the efforts she has put forth,” said her father, Brad Krygier. “It’s a combination that you know her heart is bursting with pride as well. Ultimately now, she can finally say tomorrow she is one of the few, one of the proud, a Marine.”
Valerie is married to a Marine and initially chose The MARINE Shop because his uniforms from the shop had turned out “phenomenal.”
“You can tell they’re made with care and I looked at the work of the other options and I feel the tailoring here is really what sets them apart,” Valerie said. “They’re exceptional at what they do and they fully understand what it means to be a Marine. The Marine standards of uniforms are higher than other branches, at least in my eyes, and they do a phenomenal job here and that’s why I picked the shop.”
Valerie Krygier gets fitted for her dress uniforms at The MARINE Shop during OCS Family Day before graduation.
You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.
Sgt Richard Colmenarez
It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley. As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation. The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.
1stSgt Scott Burton
Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!
My Name is Sergeant Major Juan. M. Hidalgo, Sergeant Major of the 13th Marine Expeditionary Unit (MEU) out of Camp Pendleton, CA. Sergeant Major (Ret.) Frank Pulley is one of my mentors and is someone that I have a tremendous amount of respect for. The MCA and SgtMaj Pulley do a phenomenal job in helping us recognize our Marines and Sailors and they continually demonstrate that they are always more than ready to support; anytime...Anyplace! And on behalf of the entire 13th MEU, I thank you very much!
Sergeant Major Juan. M. Hidalgo
I just wanted to say thanks so much for making sure the uniform got back
to me in time for my commissioning class's photo. It fits me well and I am so excited for commissioning which takes
place in 17 hours! Thank you again!
MIDN Judith U Kastner
Colonel Ford, I have to pass this on because I'm in shock that I was able to Connect (on the first Ring), Chat and concluded my business with "Sharon" in less than 30 seconds, at the MCA-Office. I was taken by surprise. Why, I'm Not used to anyone answering the phone especially on the first ring. AND...a human being...a lovely lady with a disarming voice, which at first I thought was a recording. WOW! I commend THE MCA for doing such an outstanding service for its members...make me proud. Just think...I was not asked "if I knew my parties Extension."?
Wish I had a Blog...I would spread around how delighted I am. What transpired to me today is Rare, just doesn't happen anymore. See, I'm so impressed I'm blitzing you here.
Thank you for all your help over the phone today. Planning a Marine Corps Ball is a lot of time, energy and work.
Timothy C. Summers
Timothy C. Summers
Just wanted to let you know that I got the sword yesterday with time to spare. It showed up unscathed due to the excellent packing job despite the rough postal process. And most importantly it looks great and the Bahraini’s couldn’t be happier! Thanks again for all of your assistance.
Major Wayne Phelps
3d LAAD Bn XO
Security Force, Camp Leatherneck, Afghanistan
Major Wayne Phelps
Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.
Randall E Page
I received the shipment of plaques, books and certificates today for
mail call. It was more exciting to me than candy or magazines! Thank
you very much.
1stSgt Thomas M. Burkhard
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