- Customer Care
Member Salute – Paul Lease
October 28, 2013
Paul Lease may have served as a corporal in the Marine Corps more than six decades ago, but he is a Marine to the core.
He enlisted in June 1946 and was immediately sent from his Maryland home out to the West Coast. Lease was then involved in infantry and supply operations at Pearl Harbor, Guam, Philippines and China.
Lease was honorably discharged in 1948, but stayed in the inactive reserve. He attended college for just a year when he was called again in 1950 to Norfolk, Virginia, to work in supply for a year.
After the military, Lease pursued a civilian career working at Hercules Powder Company, which manufactured rockets for the military. He spent 26 years at the company working in the research division.
Lease has been a member of the Marine Corps Association & Foundation for about 25 years. His membership was initially a gift from his son, who spent more than 30 years in the Marine Corps and retired as a lieutenant colonel.
“It helps me stay in constant touch with the Marine Corps,” Lease said.
Lease’s grandson was also in the Marine Corps and Lease said he is proud to be part of a family with three generations who served in the Corps.
Lease has been heavily involved with the Marine Corps League since he joined in 2002. He belongs to his local chapter 1071 Mountainside Marines from his home in La Vale, Maryland. He was the first to receive the chapter’s Marine of the Year recognition.
“I’m a true Marine,” Lease said. “I believe in everything they do and they really help so many people.”
As part of his league involvement, Lease attends all the funerals in the area of Marines who have passed. He frames and presents a service certificate to the family of the deceased. He also assists with administration duties at the Veterans Administration clinic each week. Lease and his league chapter take frequent trips to the Walter Reed National Military Medical Center to visit the wounded servicemembers and donate needed items.
“I participate in so many local activities because I’m interested in showing my patriotism,” Lease said.
It’s part of his duty as a veteran to help his fellow Marines, both retired and active.
“The Marines and the veterans have to stick together,” Lease said. “We help one another and the kids have got to be supported, the ones that are (overseas), and we’re here to support them.”
Just wanted to let you know that I got the sword yesterday with time to spare. It showed up unscathed due to the excellent packing job despite the rough postal process. And most importantly it looks great and the Bahraini’s couldn’t be happier! Thanks again for all of your assistance.
Major Wayne Phelps
3d LAAD Bn XO
Security Force, Camp Leatherneck, Afghanistan
Major Wayne Phelps
I received my Dress Blues I ordered from The Marine
Shop in the mail today. And I just wanted to write and tell everyone there
that you all did a great job! Everyone from the tailors, to the customer
service reps. I am highly impressed with the quality and tailoring of your
uniforms. I will definitely keep coming back to The Marine Shop in the
future for uniforms!
Thank you so much for taking the extra time and making the extra effort
to ship another hat to me for my husband last week. The second hat
arrived last Thursday... and he was tickled with it. Although it may be
"only a hat" it is a very special hat in many ways. He will always be a
proud Marine dad, and your kindness is very much appreciated.
You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.
Sgt Richard Colmenarez
My Name is Sergeant Major Juan. M. Hidalgo, Sergeant Major of the 13th Marine Expeditionary Unit (MEU) out of Camp Pendleton, CA. Sergeant Major (Ret.) Frank Pulley is one of my mentors and is someone that I have a tremendous amount of respect for. The MCA and SgtMaj Pulley do a phenomenal job in helping us recognize our Marines and Sailors and they continually demonstrate that they are always more than ready to support; anytime...Anyplace! And on behalf of the entire 13th MEU, I thank you very much!
Sergeant Major Juan. M. Hidalgo
I received my blouse last Friday and want to thank you for your efforts
in getting things done. Also, please thank the tailors involved in
making everything right and please give my sincere thanks to those who
made the decision to make the necessary corrections at no charge to me.
That in itself says a lot about your organization. The blouse fits
like a glove and actually looks and feels like new.
Thank you and all the staff who had a hand in correcting a problem and making an old man happy. Semper Fi
Charles W. (Chuck) Harpe
Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.
Randall E Page
Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!
I'm so pleased to see all the great merchandise you are stocking and the awesome promotions. Your store was dissappointing a few years ago and I shopped only at Sgt Grit.
Now, I can find what I am looking for with you guys.
It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley. As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation. The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.
1stSgt Scott Burton
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