- Customer Care
Marine Corps Connection: America's Expeditionary Force in Readiness
TIP OF THE SPEAR
Marines deployed to the most hurricane-battered sections of New York and New Jersey this week to bring assistance and supplies to victims of the storm. Within twenty-four hours of receiving the order, Marines and sailors of the 26th Marine Expeditionary Unit (MEU) deployed to New York Harbor on the USS Wasp, prepared to provide medical, logistical, engineering and heavy airlift support to the storm-damaged areas. Residents welcomed the Marines when they came ashore aboard CH-53 Super Stallion helicopters. They quickly went to work, clearing debris and conducting block-by-block assessments of Staten Island neighborhoods to determine how much manpower was needed. "It was wonderful to see them," said Jessie Gonzalez, whose Staten Island home was flooded. "They gave us supplies, water and food. It makes us feel like we're actually getting help now. At least we feel safer with their presence." Read more
VIDEO OF THE WEEK
Commandant Gen. James F. Amos, and Sgt. Maj. of the Marine Corps, Sgt. Maj. Micheal P. Barrett, present the 2012 Marine Corps Birthday Message. Video includes historical footage and images from Guadalcanal, as well as interviews with World War II veterans, subject matter experts, active duty Marines and Marine spouses. (Video by the Marine Corps)
IN THE NEWS
In a sign of shifting attention to amphibious operations and the Asia-Pacific region, the number of Marines deployed on Navy ships now equals that of those on the ground in Afghanistan. As of late October, three Marine Expeditionary Units (MEUs) -- totaling over 7,000 Marines -- were operating in the Indian or far western Pacific oceans, from the Persian Gulf to Thailand, Australia and the Philippines. The three MEUs now afloat -- the 15th, 24th and 31st -- are deployed from Camp Pendleton, Calif., Camp Lejeune, N.C., and Okinawa, Japan, respectively. There are seven MEUs total. With the end of the war in Afghanistan in view, the Corps is returning to its traditional role as Americas expeditionary force-in-readiness, deployed worldwide aboard Navy vessels. Read more
Okinawa residents can now gain access to Marine Corp Air Station Futenma and Camp Foster to evacuate to higher ground should a natural disaster occur like the 2011 earthquake and tsunami that devastated northern Japan. Marine Corps and Japanese officials signed an access agreement Nov. 5. "Disaster preparedness is everyone's responsibility," Maj. Gen. Peter Talleri, commanding general of Marine Corps Base Camp Smedley D. Butler and deputy commander, Marine Corps Bases Japan, said during the signing ceremony at Camp Foster. "We strive to be contributing members of the local communities in which we live." Roughly 60 residents took part in a disaster drill following the signing. Read more
In preparation for a year-long deployment to Afghanistan, Marines with II Marine Expeditionary Force (Forward) (II MEF (Fwd)) recently went to the rifle range to hone their combat skills. More than 6,000 Marines will deploy as a task-organized Marine Air-Ground Task Force to southern Afghanistan early next year, with elements from 2nd Marine Division, 2nd Marine Logistics Group and 2nd Marine Aircraft Wing. The II MEF (Fwd) Marines will assume operational control of Helmand and Nimroz provinces early next year and they'll be replacing the currently deployed I MEF (Fwd) Marines based out of Camp Pendleton, Calif. Read more
Sgt. Cliff Wooldridge of Port Angeles, Wash., received the United Service Organizations (USO) Marine of the Year award from Marine Corps Assistant Commandant Gen. Joseph F. Dunford at the USO Gala Nov. 2 in Washington, D.C. Wooldridge joined the Marines in 2006 after graduating from high school. In 2010, Wooldridge was deployed to Afghanistan with 3rd Battalion, 7th Marines when his unit was ambushed. Snatching a machine gun from the hands of a Taliban fighter and killing the enemy in hand-to-hand combat, Wooldridge led a successful counterattack to thwart the ambush, for which he was award the Navy Cross in May. Read more
The U.S. Working Dog Teams National Monument -- the first national monument to pay tribute to military dogs -- will be unveiled in Victory Park, Calif., in just two months. The monument, which honors every dog that has served in combat since World War II, depicts a military handler and four dogs: a Doberman, German shepherd, Labrador Retriever, and Belgian Malinois -- all breeds used in wars. After its California debut, the statue will move to its permanent home at Lackland Air Force Base in San Antonio, Texas, the headquarters for military working dog training, where it will stand in front of a granite wall. One side of the wall will have etched photos of military dog teams in combat, and the other will have an inscription written by John Burman, the 65-year-old veteran military dog handler who created the monument's design. Read more
Jets flew high over Marine Corps Air Station Miramar, Calif., Nov. 2 in honor of Sgt. Dakota Meyer and Cpl. Jason Dunham, and Navy SEALs Petty Officer 2nd Class Michael Monsoor and Lt. Michael Murphy -- all Medal of Honor recipients from the wars in Iraq or Afghanistan. The F/A-18 jets featured the names and citations of the honored men, and during a dedication ceremony, Marine officials recounted the heroism of each veteran that earned them the nation's highest award for valor in combat. The jets will now fly in their honor with Marine Corps and Navy instructors and aviators training at Miramar with Marine Fighter Attack Training Squadron 101. Read more
Sixty-five years ago, the U.S. Marine Corps Reserve Toys for Tots Program was started by Maj. Bill Hendricks and a group of reservists in Los Angeles, Calif., who collected and distributed 5,000 toys to needy children. Today, there are nearly 25,000 Marines, Marine Corps League members, Marine Corps veterans and volunteers involved in the annual campaign, the goal of which is "to deliver, through a new toy at Christmas, a message of hope to less fortunate youngsters that will assist them in becoming responsible, productive, patriotic citizens." The collection and distribution each year takes place in the communities across the country. Read more
Since its launch three years ago, the Department of Veterans' Affairs (VA) and Defense of Department self-service portal "eBenefits" has become an online gateway to veterans. Approximately 30,000 veterans use eBenefits to track progress on VA compensation and pension claims daily. More so, 780,000 veterans use the portal monthly to view payment and reimbursement history and confirm online what money is headed into their accounts. But there's more to come: partnerships with the Veterans Health Administration, VA pensions and compensation, education services, and many other offices will introduce new features every three months. By November 2013, every active duty member will be required to register and will be able to access their full health records. Read more
THIS WEEK IN HISTORY
This date marked the first formal commemoration of the birthday of the Marine Corps as Nov. 10. In October 1921, Maj. Edwin McClellan, officer-in-charge of the Historical Section, Headquarters Marine Corps, sent a memo to the Commandant, Maj. Gen. John A. Lejeune, suggesting that the original birthday of November 10, 1775 be declared a Marine Corps holiday to be celebrated throughout the Corps. Accordingly, on Nov. 1, 1921, Maj. Gen. Lejeune issued Marine Corps Order No. 47 summarizing the history, mission and tradition of the Corps, and directed that it be read to every command each Nov. 10.
With New York hit hard by Hurricane Sandy last week, Marines with 6th Communications Battalion in Brooklyn quickly responded to a New York Police Department request for support and helped to save 14 lives. Residents of a neighborhood in Rockaway Beach were trapped in buildings on fire and the first responders' vehicles were either waterlogged or not large enough to enter the floodwaters that surrounded the buildings. Using two 7-ton trucks, Marines transported members of local police and fire departments to different areas of the neighborhood to reach those stranded and bring them to safety. "The conditions were dangerous; some first responders had already been trapped. But the Marines went out and performed. They knew they were saving peoples' lives," said Lt. Col. Richard Bordonaro, Inspector-Instructor for the 6th Communications Battalion. Read more
Thank you so much for taking the extra time and making the extra effort
to ship another hat to me for my husband last week. The second hat
arrived last Thursday... and he was tickled with it. Although it may be
"only a hat" it is a very special hat in many ways. He will always be a
proud Marine dad, and your kindness is very much appreciated.
I received my Dress Blues I ordered from The Marine
Shop in the mail today. And I just wanted to write and tell everyone there
that you all did a great job! Everyone from the tailors, to the customer
service reps. I am highly impressed with the quality and tailoring of your
uniforms. I will definitely keep coming back to The Marine Shop in the
future for uniforms!
Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!
I received my blouse last Friday and want to thank you for your efforts
in getting things done. Also, please thank the tailors involved in
making everything right and please give my sincere thanks to those who
made the decision to make the necessary corrections at no charge to me.
That in itself says a lot about your organization. The blouse fits
like a glove and actually looks and feels like new.
Thank you and all the staff who had a hand in correcting a problem and making an old man happy. Semper Fi
Charles W. (Chuck) Harpe
Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.
Randall E Page
Just wanted to let you know that I got the sword yesterday with time to spare. It showed up unscathed due to the excellent packing job despite the rough postal process. And most importantly it looks great and the Bahraini’s couldn’t be happier! Thanks again for all of your assistance.
Major Wayne Phelps
3d LAAD Bn XO
Security Force, Camp Leatherneck, Afghanistan
Major Wayne Phelps
You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.
Sgt Richard Colmenarez
It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley. As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation. The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.
1stSgt Scott Burton
Colonel Ford, I have to pass this on because I'm in shock that I was able to Connect (on the first Ring), Chat and concluded my business with "Sharon" in less than 30 seconds, at the MCA-Office. I was taken by surprise. Why, I'm Not used to anyone answering the phone especially on the first ring. AND...a human being...a lovely lady with a disarming voice, which at first I thought was a recording. WOW! I commend THE MCA for doing such an outstanding service for its members...make me proud. Just think...I was not asked "if I knew my parties Extension."?
Wish I had a Blog...I would spread around how delighted I am. What transpired to me today is Rare, just doesn't happen anymore. See, I'm so impressed I'm blitzing you here.
My Name is Sergeant Major Juan. M. Hidalgo, Sergeant Major of the 13th Marine Expeditionary Unit (MEU) out of Camp Pendleton, CA. Sergeant Major (Ret.) Frank Pulley is one of my mentors and is someone that I have a tremendous amount of respect for. The MCA and SgtMaj Pulley do a phenomenal job in helping us recognize our Marines and Sailors and they continually demonstrate that they are always more than ready to support; anytime...Anyplace! And on behalf of the entire 13th MEU, I thank you very much!
Sergeant Major Juan. M. Hidalgo
- 2012 Veterans Day Discounts And Offers (Magazine Page)
- Veterans Day Discounts 2012 (Event)
- 26th MEU Deploys in Support of Hurricane Sandy Disaster Relief (Magazine Page)
- Mission Assignment: Cleaning Up Breezy Point, Queens (Magazine Page)
- The 26th Marine Expeditionary Unit Aids Hurricane Sandy Relief Efforts in Staten Island, NY (Audio)