- Customer Care
Marine Corps Connection: America's Expeditionary Force in Readiness
The iconic image of Marines raising a flag on a mountaintop at Iwo Jima will forever be a part of American and Corps history. On March 14, the United States Marine Corps and the government of Japan commemorated the 67th anniversary of the Battle of Iwo Jima. U.S. and Japanese veterans and their families, dignitaries and leaders from nations and Marines and Sailors from III Marine Expeditionary Force gathered on Iwo To, formerly known as Iwo Jima, for the event. The Battle of Iwo Jima took place Feb. 19-March 26, 1945, as part of the Pacific campaign during World War II. Nearly 22,000 Japanese and more than 26,000 Americans were killed or wounded. Today, as partners in the Asia-Pacific region, the United States and Japan are committed to preserving stability in the area.
Staff Sgt. William E. Burch of Marine Special Operations (MARSOC) Company G, Special Operations Task Force 81, was awarded the Silver Star on Mar. 8 for his actions in Afghanistan. On April 6, 2010, Burch and his company were on patrol when they came under fire from an enemy compound. During the 10-hour firefight, Burch's leg was injured by shrapnel from a rocket-propelled grenade, yet he treated his own injuries and continued to fire upon the compound while directing Afghan National Army forces to assist him. Later, he sprinted up a hill to man a machine gun position and remained there until his besieged troops had withdrawn. According to his citation, "His actions throughout the 10-hour firefight facilitated the destruction of dozens of enemy fighters and saved the lives of his fellow Marines, U.S. soldiers, and Afghan National Army Commandos." MARSOC officials say that Burch is the ninth Marine or Sailor assigned to MARSOC to receive a Silver Star since 2006. "I'm honored, there's nothing else to say about that," he said. "I'm just trying to do my job, that's all there is to it."
Kyle Carpenter has undergone more than 30 surgeries since a grenade mangled his jaw, collapsed his lung, broke his fingers, fractured his right arm and caused other catastrophic injuries in November 2010 while deployed in Marjah, Afghanistan. Despite having spent months recovering at Walter Reed National Military Medical Center in Bethesda, Md., he is still overcoming obstacles. One of his goals for recovery was to regain his ability to do pull-ups, a feat that he was recently able to demonstrate on film. "I guess this is kind of like a message and a constant reminder for me and for everybody out there that thinks they have obstacles to accomplish and overcome them. You can see that you can overcome things and if you work at it you can only become better from here," he said about the video. Carpenter posted the video to the Operation Kyle Facebook page as a thank you to those who have supported him during the 15 months since he returned stateside.
Afghan security forces and Marines from Regimental Combat Team 5 (RCT-5) conducted a two-day sweep in the Sistani area of Marjah, Helmand province, Afghanistan, on Feb. 29 - Mar. 1. The Afghan police and army forces took the lead in the operation, searching compounds and talking to residents to find evidence of or weapons caches associated with insurgent activity. The Marines participated in a supporting capacity, allowing the Afghan units to exercise all that they have learned under Marine mentorship. "We were just out there helping them, giving them some support with the assets we have and giving them advice along the way," said Sgt. Timothy Guinan, the military police chief for the RCT-5 Police Advisory Team. After finding several improvised explosive devices (IEDs), Afghan forces handled communication and security while Marine explosive ordnance technicians dismantled the IEDs. The clearing operation was a valuable part of transitioning the responsibility of handling criminal activity in the province from the Marines to Afghan authority.
Prepared for rough terrain, the Marines of Combat Logistics Battalion 4 (CLB-4) spent the first weeks of their seven-month deployment to Afghanistan dealing with muddy, water-laden roads created by severe weather. Heavy rainfall made it difficult for the Marines to maneuver while on a combat logistics patrol to resupply Regimental Combat Team 6 at forward operating bases in Helmand province on Feb. 21. "The biggest challenge for the patrol was the flooding of the roads," said Staff Sgt. Juan G. Camachomolina, platoon sergeant, Company B, CLB-4. He explained that as the roads get saturated with water, the vehicles lose traction and end up getting stuck in the mud. To complete the mission, the Marines travelled in a convoy with a truck carrying a mine roller leading the others. The following vehicles only drove where the lead truck went to avoid venturing into deeper water. Sharing the roadways also became a challenge as the Marines had to account for other drivers while navigating through the mud and water. Developing the skills to drive in such conditions takes time, but the CLB 4 Marines were more than up to the challenge.
Sgt. Ballard Hall left Iraq after a tour in 2005 unscathed, but after returning to Camp Lejeune, N.C., he began experiencing pain in his left leg that became excruciating by 2007. Doctors diagnosed him with popliteal artery entrapment syndrome, a breaking down of the artery that supplies blood to the knee joint and muscles in the thigh and calf. For Hall, this was caused by the stress of carrying heavy loads repeatedly on combat patrols. In June 2009, after 24 artery bypass surgeries aimed to rectify the problem, doctors decided to amputate Hall's leg below the knee. He was later fitted with a prosthetic that has enabled him to make nearly a full recovery. Hall had trained as a machine gunner in the Corps, but shifted his focus after the surgeries to developing his computer and information technology skills. He took internships with the National Reconnaissance Office and with Marine Corps Chief Information Officer Brig. Gen. Kevin Nally. He first served as a liaison between the office and the Marine Warfighing Laboratory in Quantico, Va., on techniques to combat improvised explosive devices. Hall now works on projects under Nally including cryptographic key management and cybersecurity, and he aspires to eventually become an FBI agent.
Cpl. Justin Gaertner is determined to remain active despite his injuries. While on this third deployment to Afghanistan, improvised explosive devices detonated under his vehicle and caused him to lose both legs. Last week, Gaertner set off on the Ride 2 Recovery Gulf Coast Challenge with more than 200 cyclists, including fellow wounded veterans. The seven-day, 450-mile ride from New Orleans, La., to Tallahassee, Fla., will help injured warriors recover physically and mentally through biking. Gaertner participated in the ride using a recumbent cycle that he powers with his arms. "It's tough, but feels good to be out here," he said.
Operation Homefront's Military Child of the Year Award honored five military children for their bravery in the face of deployments, frequent moves and other challenges while still serving their families and communities. Each year, out of more than 1,000 nominees, one child is chosen to represent each branch of service as the Military Child of the Year Award recipient. This year's Marine Corps honoree is 16-year-old Erika Booth of Jacksonville, N.C., the daughter of Sgt. Maj. Scott Booth and his wife, Ginger. A committee of active-duty personnel, family readiness personnel, teachers, military mothers and community members chose Booth for the personal dedication she has shown to her family despite obstacles. "Children in military families demonstrate leadership within their families and within their communities," said Jim Knotts, president and chief executive officer of Operation Homefront. "The sons and daughters of America's service members learn what patriotism is at a very young age." Booth was an active teen until she was diagnosed with lupus, and although she had to give up athletic activities then, she went on to dedicate even more of her time to helping care for her 13-year-old autistic brother. At school, Booth is the junior class president and she serves as the vice president of her local chapter of the Health Occupations Students of America and as a mentor with the Drug Education for Youth program. All the honorees, including Booth, will receive $5,000 each, and along with their families, they will travel to Washington, D.C., for the gala on Apr. 5.
The Mooresville, N.C., community rallied in support of Marine Cpl. Garrett Carnes who is recovering for injuries sustained in Afghanistan. Dozens of residents gathered at Mooresville High School for a walk and fundraiser on Mar. 10 and raised more than $15,000 for Carnes and his family. He was injured in February when he stepped on a roadside bomb while clearing houses in a village in Afghanistan. "It's just overwhelming to see how many people that don't even know my family have come out and reached out to us," said Garrett's brother, Zach Carnes. Carnes is currently recovering at Walter Reed National Military Medical Center in Bethesda, Md., and his family hopes that he will return home in a few months.
You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.
Sgt Richard Colmenarez
Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!
Just wanted to let you know that I got the sword yesterday with time to spare. It showed up unscathed due to the excellent packing job despite the rough postal process. And most importantly it looks great and the Bahraini’s couldn’t be happier! Thanks again for all of your assistance.
Major Wayne Phelps
3d LAAD Bn XO
Security Force, Camp Leatherneck, Afghanistan
Major Wayne Phelps
I just wanted to say thanks so much for making sure the uniform got back
to me in time for my commissioning class's photo. It fits me well and I am so excited for commissioning which takes
place in 17 hours! Thank you again!
MIDN Judith U Kastner
Thanks for the email; I purchased the two Marine Corps. Cups for my brother who served with the First Marine Div. in Vietnam . He was very pleased with the cups and I was very impressed with the purchase. The online catalog did not do the product the justice it deserved. Thanks again and I am sure you will hear from me in the future.
I'm so pleased to see all the great merchandise you are stocking and the awesome promotions. Your store was dissappointing a few years ago and I shopped only at Sgt Grit.
Now, I can find what I am looking for with you guys.
I wanted to take a moment and thank everyone at the association for sponsoring the Ground Awards Dinner on 3 June at the Crystal City Marriott. My wife and I thoroughly enjoyed ourselves and were tremendously pleased with the hospitality shown to us and the great accommodations. As well, I wanted to thank the association for the DVD of the event that was mailed to me. It is something that I will keep and treasure for the rest of my days. Again, thanks for everything.
Capt Chris Conner
It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley. As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation. The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.
1stSgt Scott Burton
I want to relay my many thanks to everyone at Marine Corps Association and Military Historical Tours for providing me the opportunity to experience such a wonderful trip to Russia. Had I not won this trip through MCA I may have never taken advantage of such fantastic travels. The group, the Russian Tour guide (Oleg Alexandrov) and Charlie Dunn were wonderful companions during the trip. It will be a memory I will cherish all of my remaing days on this earth.
Again, Many thanks and Semper Fidelis!
1stSgt Bradshaw, USMC (Ret.)
Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.
Randall E Page
- IWO JIMA: World War II Veterans Remember the Greatest Battle of the Pacific. (Book Review)
- Eyewitnesses To Murder: Marines With Lincoln To The End (Magazine Page)
- Hell In China (Magazine Page)
- IWO JIMA RECON: The U.S. Navy at War, February 17, 1945. (Book Review)
- Navy Corpsmen Celebrate 114th Birthday At Sea (Magazine Page)