- Customer Care
Directly Impacting Marines
The Marine Corps Association & Foundation started the New Year with a bar set high. During the month of January, MCA&F recognized 355 award recipients and spent more than $10,000 recognizing Marines.
Of the 355 award recipients, 211 received awards and 144 received certificates. The awards received included:
- 1 K-Bar
- 54 Books
- 17 Cash Awards (value totals $3,450)
- 13 Complimentary Memberships
- 198 Plaques
- 22 Trophies
- 2 Engraved Plates for Plaques
In January MCAF hosted a luncheon for the Commandant’s Combined Awards nominees and their spouses, providing 15 roses and 13 luggage tags. During this period 144 individuals received Certificates recognizing their accomplishments. These certificates were sent to individuals at the following locations:
- III MHG MTU
- Marine Corps Detachment Ft Leonardwood
- 26th MEU
- SNCOA – Camp Pendleton
These awards are made possible through the MCA&F Marine Excellence Awards program. Each year MCA&F gives awards to recognize nearly 11,000 deserving Marines and provides about 97 percent of all awards distributed in the Corps outside the USMC awards system. The program offers tangible recognition of professional accomplishments and recognizes the honor graduates throughout the Marine Corps officer and enlisted formal schools.
To support Marines and encourage the existence of these MCA&F programs, please participate in our Special 100th Anniversary Campaign. The three-tier donation levels recognize our donors by name in the April editions of Leatherneck and Marine Corps Gazette magazines celebrating the association’s centennial. All contributions are tax-deductible and directly touch the lives of thousands of Marines each year.
Click HERE to visit the donation page and make a contribution today.
Leatherneck editor Col Walt Ford, USMC (Ret) congratulates the award winners of the Commandant of the Marine Corps Combined Awards Jan. 28.
Leatherneck editor Col Walt Ford, USMC (Ret) congratulates the spouses of the award winners and runners up of the SNCOIC/PSR SNCOIC awards Jan. 29. Each spouse received USMC luggage tags and a red rose.
I'm so pleased to see all the great merchandise you are stocking and the awesome promotions. Your store was dissappointing a few years ago and I shopped only at Sgt Grit.
Now, I can find what I am looking for with you guys.
Just wanted to let you know that I got the sword yesterday with time to spare. It showed up unscathed due to the excellent packing job despite the rough postal process. And most importantly it looks great and the Bahraini’s couldn’t be happier! Thanks again for all of your assistance.
Major Wayne Phelps
3d LAAD Bn XO
Security Force, Camp Leatherneck, Afghanistan
Major Wayne Phelps
You have been the easiest person I have ever dealt with since I have started MWR out here. You were very quick to respond to my every question and very knowledgeable about your work for an order over a phone that was my greatest experience. If you were in the Marine Corps Skylar I would write you up for a meritorious promotion. I will surely write it in my books to pass the word to the next MWR rep to continue the membership with you guys.
Sgt Richard Colmenarez
Member saying thanks to our Customer Service Representative, Skylar Hand.
Thank you so much for your help!!! I think you should be commended for your excellent customer service! You were extremely helpful and I was about to get upset about my order but you handled it before I could say anything. You are the best. Thanks again!!!
Thank you for all your help over the phone today. Planning a Marine Corps Ball is a lot of time, energy and work.
Timothy C. Summers
Timothy C. Summers
It is ALWAYS a pleasure to work with a consummate professional such as SgtMaj (Ret.) Frank Pulley. As the company 1stSgt for Hotel Company, MCT, SOI (West), I’ve attended a number of his briefs and one can visually see a positive change in the student’s attention levels as the SgtMaj delivers his presentation. The SgtMaj truly cares about the Marines and the Marine Corps and represents the MCA in an extremely admirable manner. It has been my experience that all Marines (including myself) benefit from the experience of attending a MCA presentation. And regardless of rank or years of experience, Marines should always seek to increase their level of proficiency and knowledge and MCA briefs provide us with that opportunity.
1stSgt Scott Burton
Congratulations. You are more responsive and informative than any other website contact I can recall. I appreciate that very much. It’s really nice to have someone like you at the MCA “front door.”
W. A. Reed King George, VA
I received my Dress Blues I ordered from The Marine
Shop in the mail today. And I just wanted to write and tell everyone there
that you all did a great job! Everyone from the tailors, to the customer
service reps. I am highly impressed with the quality and tailoring of your
uniforms. I will definitely keep coming back to The Marine Shop in the
future for uniforms!
Just a quick note of thanks to Patty Everett. I arrived home from a week vacation to find a package from the Marine Corps Association. I was expecting to find one of the magazines I requested, however, I was pleasantly surprised to discover both magazines were inside. In a time when it seems no one cares about customer satisfaction I am gratified to discover that customer service is not a lost art at the MCA. Once again I thank you for your efforts on my request. It may have been thing but the effort made a huge impression.
Randall E Page
My Name is Sergeant Major Juan. M. Hidalgo, Sergeant Major of the 13th Marine Expeditionary Unit (MEU) out of Camp Pendleton, CA. Sergeant Major (Ret.) Frank Pulley is one of my mentors and is someone that I have a tremendous amount of respect for. The MCA and SgtMaj Pulley do a phenomenal job in helping us recognize our Marines and Sailors and they continually demonstrate that they are always more than ready to support; anytime...Anyplace! And on behalf of the entire 13th MEU, I thank you very much!
Sergeant Major Juan. M. Hidalgo